Help

Help & FAQ

Everything you need to know about ordering, shipping, downloads, and custom work.

Ordering

How do I order?: Configure your item on the product page — pick colors, sizes, and any custom details. We copy a clean order summary to your clipboard and send you to our Etsy shop to complete secure checkout. Paste the summary into the Etsy personalization box so your order matches exactly.
Why does checkout happen on Etsy?: Our established Etsy shop handles secure payments and order protection while we expand this site. You get the better, guided ordering experience here and trusted checkout there.
Can I order custom colors or layouts?: Yes. Products with custom options show a personalization field. Add names, per-item colors, letters, or layout notes, and double-check spelling — custom items are made to order.

What do I receive?: A digital file you download instantly after purchase — no physical item ships. Each listing lists the included files, dimensions, and print/assembly notes.
What can I do with the files?: Personal Use licenses are for printing for yourself. Commercial Use licenses allow selling prints, per the license terms on each listing. Choose the license that fits your needs.

Do you offer free shipping?: Free shipping has been offered on some orders of $35 or more. Exact shipping is calculated at Etsy checkout based on your location.
How long until my order ships?: Physical items are made to order and 3D printed. Current processing and shipping times are shown at Etsy checkout.

What is the return policy?: The public Etsy policy does not accept returns, exchanges, or cancellations. EU buyers may still have a 14-day cancellation right under Etsy policy. If something arrives damaged or wrong, message us on Etsy and we'll make it right.
Do you accept gift cards?: Yes — Etsy gift cards are accepted at checkout.

Message CDForge directly through Etsy and we'll get back to you.